Terms of Service

DRAFT — this document has NOT been reviewed by a solicitor. It is a starting point only and must be professionally reviewed before use with real customers.

Version 2026-07-13

1. What DataDeadline is

DataDeadline is a software tool that helps a business receive, track and respond to data-rights requests (Subject Access Requests and data-protection complaints). It is an administrative aid only. It is not a law firm, does not provide legal advice, and does not act as your data protection officer.

2. No guarantee of compliance

DataDeadline does not guarantee that your handling of any request complies with the UK GDPR, the Data Protection Act 2018, the Data (Use and Access) Act, ICO guidance or any other law. Compliance remains your responsibility. Nothing in the software or its outputs should be treated as a promise of a compliant outcome.

3. Deadlines are estimates

Deadline dates shown by DataDeadline are automated estimates based on the information available to it. They may not account for every legal factor (for example working-day or public-holiday adjustments, or lawful extensions). You must independently verify every deadline before relying on it.

4. Your responsibilities

You agree that:

• You remain the data controller for the personal data of the people who submit

requests to you, and you remain solely responsible for your legal compliance.

• You will independently verify all deadlines and dates.
• You will review and, where necessary, edit every template before it is sent.
• You will keep your login credentials secure and ensure your staff do the same.
• The information you enter is accurate and you are entitled to process it.

5. Templates

Response templates provided in the software are non-binding drafts. They may not reflect current law or ICO guidance. You are responsible for the final content of any communication you send.

6. Acceptable use

You will not use DataDeadline unlawfully, will not upload malicious content, will not attempt to access other customers' data, and will not use it to send unlawful or harassing communications.

7. No warranties

To the fullest extent permitted by law, DataDeadline is provided on an "as is" and "as available" basis with no warranties of any kind, express or implied. We do not warrant that any deadline, calculation, date, template or other output is accurate, complete, current, or fit for any purpose. Any implied terms, warranties or conditions are excluded to the maximum extent the law allows.

8. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for any indirect, special or consequential loss; nor for any

loss of profit, revenue, business, goodwill, anticipated savings or data; nor for any business interruption.

• We are not liable for any fine, penalty, compensation, enforcement action or

other liability imposed on you by the Information Commissioner's Office or any other regulator, court, or data subject, however arising.

• We are not liable for any loss arising from a missed, miscalculated or

incorrectly displayed deadline, from any template content, or from your reliance on the software instead of your own legal judgement.

• Subject to the above, our total aggregate liability arising out of or in

connection with these terms — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the greater of (a) the total fees you paid us in the twelve (12) months before the event giving rise to the claim, or (b) one hundred pounds (£100).

• Nothing in these terms limits or excludes liability for death or personal injury

caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded.

9. Indemnity

You will indemnify and hold us harmless against all claims, demands, losses, damages, fines, penalties, legal costs and expenses that we incur arising out of or in connection with: (a) your use of the software; (b) your handling of, or failure to handle, any data-rights request; (c) any claim by a person who submitted a request to you, or by any regulator; or (d) your breach of these terms. This indemnity survives termination.

10. Data protection

Where we process personal data on your behalf, that processing is governed by our Data Processing Agreement, which forms part of these terms.

11. Availability

We do not warrant that the software will be uninterrupted or error-free, and we may modify or discontinue features at any time.

12. Termination

Either party may terminate as described in your plan. On termination we will handle your data as set out in the Data Processing Agreement.

13. Changes to these terms

We may update these terms. When we make material changes we will ask you to accept the new version before you continue using the software.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.