How to Submit a Subject Access Request to British Airways
Under UK GDPR you can ask British Airways for a copy of the personal data they hold about you. Here's the right way to ask, and a free tool that writes the letter for you.
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Generate my letter to British Airways →What you're entitled to ask for
This is called a Subject Access Request (SAR). British Airways must give you a copy of your personal data, tell you why they hold it, who they've shared it with, and how long they'll keep it — free of charge, within one calendar month.
How to contact British Airways
The most reliable route is to send your request by post. A postal address is also accepted as a fallback: British Airways Plc, PO Box 365, Harmondsworth, West Drayton, Middlesex, UB7 0GB.
Note: No reliable direct email confirmed — use post, or find the current webform via britishairways.com's privacy policy.
What happens next
British Airways may ask you to verify your identity before responding — this is normal. Once your request (and identity, if needed) is confirmed, the one-month clock starts. If the deadline lands on a weekend or bank holiday, it rolls to the next working day.
Common questions
Is there a fee to request my data from British Airways?
No — under UK GDPR, organisations including British Airways must provide a copy of your personal data free of charge in almost all cases.
How long does British Airways have to respond?
One calendar month from the day they receive your request, or from the day your identity is confirmed if they need to verify it first.
What's the best way to contact British Airways about this?
The most reliable route is to send your request by post. A postal address is also usually accepted as a fallback.
What if British Airways doesn't respond in time?
You can complain to the Information Commissioner's Office (ICO). Right-of-access complaints made up 39% of all complaints in the ICO's Annual Report 2023/24 — more than any other category, around 15,000-15,800 in a single year.
For guidance only — this isn't legal advice, and DataDeadline isn't a party to your request or a representative for British Airways. Verify anything deadline-critical against current ICO guidance.